Order Cancellation terms:

Cancellations of orders are allowed without any question asked and full amount will be refund to the customer. Full amount refund is applicable only till the order is dispatched from our store. To cancel your order please contact our customer care immediately at +91 9354221721 or tuffypuffy.india@gmail.com.

Return policy:

Returns are acceptable with replacement of the products or reversal of full amount paid by the customer with 3 days of receipt of the product. However, returns are limited to following cases:
1. In case of damaged or defective products: Do
Do not worry, if upon delivery of the product, you find that the product is received in damaged condition immediately notify our Customer Care team at +91 9354221721  or care@TuffyPuffy.com, we will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.
In case of different product dispatched: Do
Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at +9 9354221721 or care@TuffyPuffy.com. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.

Refund policy:

We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.